Exchanges, Returns and Refunds
Please choose carefully as refunds are not provided for change of mind or incorrect selection. We recommend you carefully preview any orders before proceeding with your order. If you make an error please contact our online store immediately for assistance at firstname.lastname@example.org
Cancellation & Returns Policy
We want our customers to be completely satisfied with their purchase.
We also recommend you immediately inspect any goods that we deliver to you or that you collect from our showroom, to ensure you are completely satisfied with the goods, including that the goods are of acceptable quality, and match the description we have provided to you.
You can choose a refund or exchange if an item has a major problem. This is when the item:
- has a problem that would have stopped someone from buying the item if they had known about it
- is unsafe
- is significantly different from the sample or description
- doesn’t do what we said it would, or what you asked for and can’t be easily fixed.
If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement. Please keep your proof of purchase—e.g. your receipt. Alternatively, you can choose to keep the item and we will compensate you for any drop in value.
Consumer Guarantees and Your Rights Under the Australian Consumer Law
Our Goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Goods repaired or replaced if the Goods fail to be of acceptable quality and the failure does not amount to a major failure.
Should Australian Design Online approve any amount of refund, it will be made via direct deposit. Refunds will be processed as soon as the goods have arrived into our warehouse and have gone through inspection.